Privacy Policy

Last Updated: April 4, 2026

1. Introduction

Welcome to Veloxi ("we," "our," or "us"). We are committed to protecting your privacy and providing a secure networking experience. This Privacy Policy explains how we treat your data and, more importantly, what data we do not collect.

By using our service, you agree to the practices described in this Policy.

2. Our Strict No-Logs Commitment

The core of our service is your anonymity. We operate under a strict No-Logs Policy. This means:

• We DO NOT collect or store your source IP address.
• We DO NOT monitor the websites you visit or the content of your traffic.
• We DO NOT log connection timestamps or session durations.
• We DO NOT record your DNS queries.

Because we use advanced protocols like VLESS Reality, your traffic is indistinguishable from standard HTTPS web browsing. We have no technical way to associate your online activities with your identity.

3. Information We Collect (Minimal Data)

To maintain your account and provide technical support, we collect only the minimum necessary information:

• Identifier: An email address or Telegram ID used for account creation and login.
• Subscription Status: Information about your active plan and its expiration date.
• Payment Metadata: We receive confirmation of successful transactions from third-party payment processors (transaction ID, date, and amount). We never have access to your full credit card numbers or banking details.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for processing your information is:

• Performance of a Contract: To provide the subscription service you have signed up for.
• Consent: When you voluntarily sign up for our service or contact support.

5. Data Security and Sovereignty

5.1. Encryption: All user-related data (emails, IDs) is stored in encrypted databases on secured, isolated servers.

5.2. Zero-Trace Nodes: Our network nodes operate in "volatile mode." Technical logs are disabled or piped to /dev/null to ensure no traces are left on the server hardware.

5.3. Third-Party Requests: We do not share data with government agencies unless presented with a valid legal order from a jurisdiction we operate in. Even in such cases, we cannot provide data we do not have. Since we do not log activity, we have no history to hand over.

6. Your Rights

Under global privacy laws (such as GDPR), you have the right to:

• Access the data we hold about you.
• Rectify any inaccurate data.
• Request Deletion ("Right to be Forgotten"). You can delete your account at any time via the Personal Dashboard, which results in the immediate and permanent erasure of your data.
• Data Portability: Request a copy of your basic account information.

7. Payments and Anonymity

We encourage the use of Cryptocurrency for maximum privacy. Payments made via third-party providers (like Aaio or crypto gateways) are subject to their respective privacy policies. We recommend reviewing them before making a transaction.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our service or legal requirements. We will notify you of any significant changes via our Telegram bot or website.

9. Contact Us

For any privacy-related inquiries, please contact our support team via our official Telegram Bot or at: [email protected].